|Due: 10 September 2014, 12:00pm|
|Turn it in|
|HER V421/R411 | Fall 2014|
Youngbok Hong and Aaron Ganci
In this assignment, you will observe and map a service experience. Before you can map the experience, you need to observe that experience. The experience needs to be transactional (e.g. shopping experience, library experience, etc). When you are making your observations, use the elements below as a lens. You will make these observations as a group.
Once you have collected your raw data about the experience, synthesize that information into a visual map which describes the experience. Use the elements below in your map.
Pay attention to these categories of observable elements. You should observe one of these at a time. Ideally, one person in the group will be responsible for one element. See more details about each of these in the reading (page 20).
Additional elements (not in the reading)
At the end of this project, you will be able to:
|1||25 Aug||Course Introduction; syllabus overview; "Thanks or No Thanks" Project overview|
|27 Aug||AIGA Herron activity (class will be held); Instructors at NordDesign 2014|
|2||1 Sep||No Class: Labor day|
|3 Sep||Discuss "Thanks or No Thanks" fieldwork; Critique experience maps
Due Experience Map [first draft]
|3||8 Sep||Discuss connection of Experience/Interaction/Interface continuum to Service Design + Interaction Design professions.|
|10 Sep||Critique of Experience Maps; Discuss SX/IX Sections
Due Turn it in "Thanks or No Thanks" Experience Map [final]
Your grade will be broken down into the categories below*. Participation includes: being present and on time, asking and answering questions, helping to improve understanding of course content for others. Your full attention is expected during class time.
|Category||% of total|
|"Thanks or No Thanks" Experience map||10%|
|Interaction Design Projects||40%|
|Service Design Projects||40%|
|General Course Participation||10%|
*Categories and percentage breakdown subject to change.
Every assignment in this course will be due at the beginning of the class of its defined due date. Work that is not handed in via the method requested by the instructor (OnCourse, email, etc) by the predetermined time will be considered late. The consequences of late submission fall on sliding scale, increasing in severity over time. If late work is handed in within the following parameters, the grade will be reduced in the following ways:
|Due date/time – same day, end of class||-10%|
|Same day, end of class – same day, end of day (11:59pm)||-15%|
|Next day (midnight – 11:59pm)||-20%|
|Any subsequent day||-50%|